Shipping & Delivery Information

AGREEMENT TO TERMS

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Bian Laboratories, LLC, doing business as Bian Labs ("Bian Labs", “we”, “us”, or “our”), concerning your access to and use of the www.bianlabs.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY. 


MINIMUM ORDER REQUIREMENTS

We Currently Require A $200 USD Minimum On All Orders


REFUNDS: WE DO NOT ISSUE OR GRANT REFUNDS ON PURCHASES.

In order for our clients to receive the freshest and finest quality products, Bian Labs manufacturer all products at the time of your order. We do not modify completed orders or accept returns for any reason. All sales are final.


NATURAL INGREDIENTS

  • During seasonal temperature changes natural products can become thinner or thicker. We cannot replace your base if it is not the viscosity that you expected.
  • Natural ingredients do vary from lot to lot and thus a finished product can have slight variations. If these variations are not acceptable to you, then you may want to consider chemical based products.
  • All of our ingredients are carefully chosen for quality and are produced under GMP Standards. Bian Labs products and manufactured at the time of order to ensure a full two year shelf life from day of purchase. Organic ingredients can be selected if the required paperwork can be provided. 


  • How long does it take for Bian Labs to ship my order?

We know that timely shipping is crucial to our loyal customers. Our goal is to ship orders in 5-14 business days after receipt of payment. Whenever an extended delay is expected in shipping your package, our Customer Service team will notify you via phone or email.


Note: During peak holiday times, delays may cause an overall increase in shipping times.


SHIPPING RATES

At Bian Labs all our shipping rates can easily be seen during the checkout process prior to placing your final order. The rates displayed are reflective of shipping and handling. In many cases, there is a large amount of packaging material that is used to ensure items are shipped safely to the customer and our shipping rates are reflective of those packaging and handling rates. In most cases you will still find that our shipping rates are drastically lower than our competition because we take great care in negotiating the best possible rates with our carriers and pass much of that discount onto our customer.


INTERNATIONAL SHIPPING

Import duties, taxes, and charges are not included in the items price or shipping cost. These charges are the buyer’s responsibility.


FAQS

  • When will I get my shipment?

We are located in Texas. Depending on your location, your order will typically arrive 1-5 business days after it is processed for most U.S residents. To keep you posted, we’ll send a shipping confirmation email as soon as your order leaves our warehouse that will include a tracking number for your order.


  • Where does my order ship from?

All Bian Labs orders ship from our facility in San Antonio, Texas. We never drop-ship products. By keeping all shipping in-house, we can guarantee quality, speed and accuracy in your order fulfillment. Bian Labs direct-to-you shipping model makes it convenient and affordable to get the world’s highest-quality products that we offer.


Changes to Our Shipping Policy

We reserve the right, in our sole discretion, to change our shipping policy at any time by posting revised terms to our Shipping Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.